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Virtual Iron has focused on ease of use - however - by its very nature virtual infrastructure is complex because it integrates with a sophisticated ecosystem that includes physical servers, LANs, storage networks and backup solutions.
It is important for product vendors to extend their knowledge and experience and share it with the outside world. This provides value that complements their products with practical and immediate impact to the customers.
Virtual Iron has a suite of online training vignettes and courses that addresses the core considerations implementing our solution from pre-installation planning, integrating with storage networks, VLAN configurations, high availability, etc. Additionally, the bulk of the training is free.
The results have been significant - Virtual Iron customers are avoiding issues and accelerating implementation. And we get far fewer support calls. Again, we have an easy to use product - however - since it touches so many other things in the data center having the insight and knowledge at your fingertips is invaluable to the entire process.
Allow us to pound our chest a little bit on this - we have great training - and it has proven to be extremely valuable. Yes - the product is important - but we have enhanced the Virtual Iron "experience" by complementing our solution with accessible and useful online training.
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